Delivery Info

Reclaimed Wood Furniture Lead Times 

Our warehouse is currently unaffected by the lockdown. 

  • Current lead time for our handmade to order furniture is between 3-6 weeks.
  • All orders within 'UK Mainland' are delivered for FREE* using our network of professional couriers.
  • Delivery time within 'UK Mainland' is 1-2 business days and 3-4 days for remote areas.
  • For smaller items, we use Parcelforce Worldwide or UPS.
  • Although we deliver worldwide, there are some Royal Mail exclusion zones. If you live within the Scottish Highlands and Islands, Isle of Man, Channel Islands, or Northern Ireland, please contact us** for a delivery quote. We will only charge you for additional courier costs over the usual amount, which means that you will not have to incur 'premium' or 'admin' fees.

*Unless specifically stated otherwise in the product listing.

**Email enquiry form 

 

General Information

  • Handling time for antiques and vintage items is 2-5 working days. 
  • Handing time for handmade items is 3-6 weeks. 
  • It is possible to order and delay dispatch; let us know your preferences when you order. 
  • Couriers will contact you to provide notice about deliveries and time slots. 
  • Couriers may need assistance unloading heavy or bulky items. 

Deliveries during COVID-19

We take your health and safety very seriously. Because of this, we have made some adjustments to our delivery service. 

  • We can continue to offer a door to door delivery service on all orders. 
  • When orders bulky or heavy items we use a 1-man delivery service for safety reasons.  
  • Couriers will require assistant with bulky items in order to limit physical contact and follow safety advice. 
  • We have implemented contact-free deliveries to limit physical contact. You will need to carry the package inside your home. 
  • If someone in your home is self-isolating, we ask you to inform us and the courier prior to delivery so we can make suitable adjustments. 
  • Your order can be left in a safe place at your own risk. If you would prefer to have your order delivered at a later date, please inform us as soon as possible. 
  • Please note that delivery times may vary given the current circumstances. 
  • We offer FREE 3-month storage for everyone. Please request this service within 24 hours of ordering. 

Our Batley-based warehouse is only open to a few staff members. If you have any queries regarding our furniture courier service, please do not hesitate to contact us. 

Thank you for understanding. We apologise for any inconvenience the above adjustments may cause. 


EUROPEAN UNION

We ship to Europe. Find an exact rate for your country using our email enquiry form.

USA & CANADA

Find an exact rate for your country using our email enquiry form

REST OF THE WORLD

Could not find your country? Please ask us for a shipping quote. 

FREE COLLECTION

We offer a free collection service to people in the Leeds area.  

 

FAQs 

DO YOU OFFER COMBINED SHIPPING?

Although shipping prices are per product, we are able to combine the shipping cost of multiple items. If you are interested, please contact us prior to paying for your items.


DO I HAVE TO BE HOME FOR DELIVERY?

You have to be at home if your item is classed as large and is being delivered by a courier. 

We use Parcelforce for smaller items, and they have redelivery options for people who are unable to receive their parcel. Arrangements can be made directly with the Parcelforce team. 


HOW WILL I KNOW IF MY ORDER IS DISPATCHED?


Once your order has been dispatched, you will receive a notification from ourselves or the courier. If applicable, the notification will detail tracking information and further instructions on how to prepare for or re-arrange your delivery.

DO YOU SHIP INTERNATIONALLY?

Yes, we do!

Most countries are displayed in the drop-down menu in the checkout. If your country is not shown there, please do get in touch for a free, no-obligation quote. 

Please note the shipping charges do not include any customs fees or import taxes (if applicable). These are fully payable by the buyer. 

MY ORDER HASN'T ARRIVED ON THE ESTIMATED DAY

Please get in touch with our after-sales team on 07876595737 and we will do our best to help. 


WHAT IF I AM NOT HAPPY WITH MY ORDER?

Our team work hard to make premium quality products that our customers love. In the unfortunate event that your purchase does not meet reasonable expectations or if you have received a faulty product, please contact us on 07876595737. Our after-sales team will try their best to find a satisfying solution.