Handmade Furniture FAQs
What can I expect from KONTRAST?
WHAT IS RECLAIMED WOOD?
The term reclaimed wood refers to any wood that is has been repurposed for a new project. Reclaimed wood comes from all over the globe, and each piece has its own unique history.
It carries with it a sense of character and personality that cannot be replicated by new wood. The knots, old nail holes, scraches, gaps, cracks, and different tones set reclaimed wood apart from the crowd.
At Kontrast, we retain as many natural rustic characteristics as we can to ensure that our bespoke handmade furniture pieces are as interesting and beautiful as they can be.
WHAT WOOD DO YOU USE?
We use a wide range of mixed softwoods in our creations, all of which are sustainably sourced. A large selection of our products are made from pine wood that comes from Northern and Eastern Europe.
WHERE CAN I SEE THE DIMENSIONS OF AN ITEM?
All of the information you need about a specific product can be found in the product description. If you are visitng our site on a mobile device simple click 'item details' to see the full listing.
Do not hesistate to contact us if you have any further questions about our bespoke handmade furniture.
DO YOUR ITEMS LOOK EXACTLY LIKE ON THE PHOTO?
Whilst the overall look of the product will be as close to the listing as possbile, we are constantly improving our fabrication methods and selecting the best timber available at the time.
We are always happy to make bespoke handmade furniture. If you are looking for a certain wood tone or want to customise your piece further, just let us know.
ARE YOUR DIMENSIONS EXACT?
The nature of timber means that the dimensions of your product may be slightly different to those given in the description. Our team allows for a tolerance of 0.5 - 1cm in each product. If you require exact dimensions, please contact us for a customised piece.
CAN I ORDER A BESPOKE ITEM FROM YOU OR CHANGE THE SIZE, COLOUR OR FINISH?
Our team are more than happy to make something that is specific to your needs. In order to create a quote for a piece of bespoke handmade furniture, we need the following information:
- Your preferred table model (or a photo reference)
- Your ideal dimensions
- Which finish(s) you prefer (feel free to send us swatches)
- Where you are (city and post/zip code, so we can quote for shipping)
WHICH BESPOKE ITEMS COULD YOU MAKE FOR ME?
When it comes to bespoke handmade furniture, the sky is the limit. Are you searching for something entirely customisable? Look no further than our team of specialists. Get in touch today so that we can make your dream a reality.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
The majority of our items are made to order, and all good things take time. Standard items are delivered within 5-10 working days, and bespoke pieces will be with you anywhere between 7-15 days.
DO YOU OFFER NOMINATED DAY DELIVERIES?
We are unable to offer a nominated day for delivery, but once your item has been shipped you can reschedule your delivery with UPS through their free service. Follow the link to set up your request.
DO YOUR PRODUCTS REQUIRE ASSEMBLY? IS IT EASY TO ATTACH THE LEGS?
Our tables arrive fully constructed, but for safety and shipping purposes the legs are unattached. Block legs and wheels simply screw into place without the need for tools. Hairpin legs, however, require a screwdriver or drill for fitting. Whether you are dealing with dining table hairpin legs or sideboard hairpin legs, the process is quick and easy. Follow the instructions and your piece of bespoke handmade furniture will be ready in no time.
WHAT SORT OF HAIRPIN LEGS DO YOU OFFER?
Hairpin legs are manufactured in 10, 20, 30, 35, 40, 71, 86 and 101cm heights. They are available in the following colours from our supplier.
Two of the four weeks on our heavy duty casters lock, which is more than enough to keep the table steady.
WHAT IF I'M NOT HAPPY WITH MY ORDER?
We work hard to make bespoke handmade furniture that our customers love. In the unfortunate event that your purchase does not meet reasonable expectations, or if you have recieved a faulty product, do not hesitate to get in touch with us. We will schedule a phone call and endeavour to find a satisfying solution.
DO YOU SELL WHOLESALE?
We are happy to sell wholesale at a discounted rate! Reach out to us for more details.
CAN I USE MY TABLE OUTSIDE?
Our tables are specifically designed for indoor use. That being said, some products may be suitable for outside us. Although our woodstains offer some protection from the elements, we always encourage our customers to shelter timber furniture where possible. Contact us for more specific guidance.
HOW DO I KEEP MY NEW PIECE OF RECLAIMED WOOD FURNITURE LOOKING AT ITS BEST?
Here at KONTRAST we want you to enjoy your furniture from us for as long as possible. We have put together this easy-to-follow guide for your convenience.