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FAQs

What can I expect from a product from KONTRAST? 

WHAT IS RECLAIMED WOOD?

Reclaimed wood is any wood used for building or furniture that's already served a purpose in a previous life but is being given another chance. 
It comes from a wide variety of places, each with its own unique history. 
Reclaimed wood has an age and character that cannot be mimicked - by that we mean knots, old nail holes, scratches, gaps, cracks, different tones etc. 
We aim to keep these natural rustic characteristics we find, as this is what we feel makes our creations interesting and truly beautiful

WHAT WOOD DO YOU USE?
We use a wide range of mixed softwoods in our creations which are all sustainably sourced. 
A large part of our products are made of pine wood from Northern and Eastern Europe.

WHERE CAN I SEE THE DIMENSIONS OF AN ITEM?
Please check out the full Product Description - all the info you need will be shown there for you. 
If you’re visiting our shop using a mobile device, click “Item Details” to see the full listing description. 
Please do get in touch if you have any further questions!

DO YOUR ITEMS LOOK EXACTLY LIKE ON THE PHOTO?
We are constantly improving our fabrication methods and the timber used varies; but the overall look of the product will be as close to the listing as possible. 
If you would prefer a certain wood tone and like your table to be more bespoke, please let us know - we’d be happy to make something just for you!

ARE YOUR DIMENSIONS EXACT?
Due to the natural characteristics of timber, the dimensions may differ slightly to those given in the description. We allow for a tolerance of 0.5 - 1cm in our products, so please do bear that in mind. If you require exact dimensions, please do get in touch, as we could customise for you instead.

CAN I ORDER A BESPOKE ITEM FROM YOU OR CHANGE THE SIZE, COLOUR OR FINISH?
We’d be happy to make something specific to your needs! 
To give you a quote for a bespoke piece, we will need to know:
- The table model you have in mind, or a reference photo if your inspiration is from somewhere else.
- Your ideal dimensions
- Which finish(s) you prefer - feel free to send over swatches and we’ll see if we can match it for you.
- Where you are - city and post/zip code, so we can quote accurately for shipping 

WHICH BESPOKE ITEMS COULD YOU MAKE FOR ME?
Are you looking for something completely bespoke, such as a bookcase or headboard and can’t find what you’re looking for in our shop? 
Please do get in touch - we may be able to create something specific to your needs. (Please see ‘Can I order a bespoke item? above)

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Most of our items are made to order and all good things take time… 
Our current lead time for standard items is between 5-10 working days and 7-15 working days for bespoke pieces. 

DO YOU OFFER NOMINATED DAY DELIVERIES?
We're unable to offer a nominated day for delivery; but once your item has shipped, you will be able to re-schedule your delivery with UPS through their free service 
'MY CHOICE'. 
This will enable you to request the re-delivery and even a delivery window. Please follow the link below to set that up.

https://www.ups.com/gb/en/services/tracking/mychoice.page

DO YOUR PRODUCTS REQUIRE ASSEMBLY? IS IT EASY TO ATTACH THE LEGS? 
Our tables come to you fully constructed; but for ease and safety of shipping, we leave the legs unattached. Our block legs and wheels simply screw into place without the need for tools - very easy! 
Our hairpin legs will require a screwdriver or a drill for fitting, but again, it’s a simple process and will take only a couple of minutes of your time. We will include instructions to make this easier for you. 

WHAT SORT OF HAIRPIN LEGS DO YOU OFFER? 
Hairpin legs are manufactured in 10, 20, 30, 35, 40, 71, 86 and 101cm heights. They are available in the following colours from our awesome supplier!: https://www.thehairpinlegcompany.co.uk/collections/hairpin-table-legs-shop-by-colour

DO THE WHEELS LOCK?
Our heavy duty casters do have brakes - two of the four wheels will lock, which will keep the table in place and steady.

WHAT IF I'M NOT HAPPY WITH MY ORDER?
We work hard to make products you'll love, but in the unfortunate event that your purchase doesn't meet reasonable expectations or you've received a faulty product, please do get in touch with us and we will then schedule a phone call with you to make sure a satisfying solution is found. 

DO YOU SELL WHOLESALE?
Yes, we are happy to sell wholesale at a discounted rate! Please do reach out to us for more details. 

CAN I USE MY TABLE OUTSIDE? 
Our tables are specifically designed for indoor use, but some may be suitable for use outside. Our woodstains will offer some protection from the elements, although, we would always encourage you to shelter timber furniture where you can. Please do get in touch for more guidance.

HOW DO I KEEP MY NEW PIECE OF RECLAIMED WOOD FURNITURE LOOKING AT ITS BEST?
Here at KONTRAST we want you to enjoy your furniture from us for as long as possible! We’ve put together this easy-to-follow guide for your convenience. 

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